International Return
Moixina jewelry wants each of my customers to love their purchased items. If you don't, we are happy to accept your return; but please keep in mind…
• You must issue your return and ship items back within 7 days of delivery.
• Please select a return method that allows you to insure your shipment and track its progress.Pearl de romance is not responsible for lost or stolen items.
• You are responsible for shipping costs as well as taxes, duties, and courier fees.
• We kindly ask that all merchandise remain unwashed, unworn and unaltered. Must be free of stains, pet hair, floor debris and pin marks.
• Most returns will process in approximately 2–3 weeks, depending on your method of return. Additional processing delays may occur.
Moixina jewelry accepts return request. However, we can only refund customers the item's money but not include the original shipping fee ( the shipping from our studio to your address ). And about the return shipping costs, if it was customers personal return reason ( size, color, style… ), the return shipping costs has to paid by customers.
Moixina jewelry only refunds customers in full if the product’s description on website was not accurate or the product is defective.
Refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. Most refunds will process in 2-3 weeks. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
International Exchange
Our hope is that you are completely satisfied with your Pearl de romance purchase, if for any reason at all you are dissatisfied with your item and want to exchange. We will be happy to help. but please keep in mind…
• You must issue your exchange and ship items back within 7 days of delivery.
• Please select a return method that allows you to insure your shipment and track its progress.Pearl de romance is not responsible for lost or stolen items.
• Both shipping charges do apply to exchanges and are your responsibility to pay. Please note that duties and taxes may be assessed on exchange orders and are your responsibility as well.
• We kindly ask that all merchandise remain unwashed, unworn and unaltered. Must be free of stains, pet hair, floor debris and pin marks.
Moixina jewelry accepts exchange request. However, regarding the exchange shipping costs, if it was customers personal exchange reason ( size, color, style… ), the both exchange shipping costs has to paid by customers.
Pearl de Romance only pays the both exchange shipping costs if the product’s description on website was not accurate or the product is defective.
Lost/Stolen Package
Moixina jewelry is not responsible for unforeseen delays due to the Postal Service.
We are not responsible for lost or stolen items once delivered or an incorrectly entered address.
Once items have been scanned as delivered to the customer's address, it is up to the customer to claim any missing or stolen items with the appropriate Postal Carrier or credit card.
Any orders delivered damaged must be reported within 3 days and the damaged package must be delivered to your local post office for us to file a claim on your behalf.